The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
-Manage large amounts of incoming phone calls
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/customer service team sales targets and call handling quotas
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
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