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We’re looking for

Customer Support Manager

  • # Skopje, North Macedonia
  • 3-6 years of experience - Intermediate

Employment Type

Full Time

Language

Armenian, Belarusian, Macedonian

Deadline

July 31, 2021

Required Skills

  • .NET Assemblies
  • 10BASE-F (Physical Layer Protocols)

Role description and responsibilities

The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Requirements

-Manage large amounts of incoming phone calls -Generate sales leads -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Provide accurate, valid and complete information by using the right methods/tools -Meet personal/customer service team sales targets and call handling quotas -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution -Keep records of customer interactions, process customer accounts and file documents -Follow communication procedures, guidelines and policies