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We’re looking for

Student Success Executive

  • (Remote)

Employment Type

Full Time

Role description and responsibilities

“We rise by lifting others”

Does the quote resonate with you? 

Are you the person who finds joy in helping others to be more successful? 

Do you feel empathy when listening to others and have a very strong urge to get them out of difficult situations? 

If you are, this opportunity might be perfect for you.

At RevoU, we are on a mission to transform the state of higher education in Southeast Asia, and together with it, the lives of millions of people. We are building an alternative to traditional universities and vocational schools, rethinking how education should serve both students and employers' needs in Indonesia's booming digital economy.

We offer an intensive live online program, teaching our students the hard and soft skills they need to launch or accelerate their tech industry careers. In our first 12 months, we have launched our first program, establishing ourselves as the fastest growing online higher education platform in Indonesia, doubling our student intake every batch and facilitating hundreds of students to start their dream career in the Digital Marketing field.

As a Student Success Executive, you will work to support students in staying motivated and on track to get the best out of their learning experience and eventually be hired following the completion of the program, as well as facilitating Career Coaches to make sure they consistently bring the best of themselves. You will collaborate with Career Support, Labs team, and Faculty to drive excellent progress through career readiness performance monitoring.

Education is a socio-economic escalator that can transform lives. If you seek a legacy of social impact, join us on the ground floor as a primary force to revolutionize education for millions of people!

More specifically you will:
  • Manage communication with students and Career Coaches to ensure they understand and comply with our policies, and have their questions & concerns answered.
  • Proactively identify and help both students and Career Coaches when they face challenges.
  • Improve students' motivation and performance through data-based intervention.
  • Monitor and evaluate student's job seeking and Labs performance to determine the best outreach solutions to their needs.
  • Facilitate, monitor, and evaluate Career Coaches' weekly activities with students to maintain both satisfaction and performance of our Career Coaches.
  • Understand Hiring Partners' needs then curate and recommend students to increase the chance of hireability.
  • Supporting the Career Support team in daily operations in order to achieve our north star, which is to empower as many students get offered.

Requirements:
  • Experience in people development areas especially in academic, self-growth or job search, ideally in a remote environment.
  • Deep and genuine passion in supporting the career growth and development of young talents and people looking to change their career for the better. You will need to prove to us how you translated such passion into specific actions throughout your own career.
  • Detail oriented and process driven. You love making sure processes are followed and every detail is accurate. You are tireless in reminding students and Career Coaches to update their progress, fill feedback forms, etc. It bothers you if something is left unanswered.
  • High empathy and great communication skills. You will be spending most of your time talking to our students, Career Coaches, or other teams. You will conduct live sessions for career placement (so public speaking experience will be a huge advantage) or via any communication platform that we have. You need to be comfortable discussing with students or Career Coaches on 1:1 basis to assess progress and come out with the next step (influencing skill will be helpful!)
  • High Initiatives. You act as quickly as you can. You are a type of person who prefers to prevent than to repair. Even though you need to repair, you go extra miles out of your solutive attitude. You move fast and go far to ensure students and Career Coaches get the best treatment, because you deeply care.
  • Growth mindset - willingness to learn and improve. You are unhappy with business as usual, you are constantly looking at new opportunities to improve the efficiency and effectiveness of your work and how things are done.