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We’re looking for

Team Leader - Payroll Tax Resolution

  • (Remote)

Employment Type

Full Time

Role description and responsibilities

The Tax Resolution team sits within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Resolution exists to ensure impeccable delivery of key customer needs. We are looking to invite a high energy, results-oriented, inspirational Tax Resolution leader with proven ability to work well and influence cross-functionally to scale our Tax teams!

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

The Tax Resolution leader will lead a payroll and tax focused organization by empowering and enabling your team to effectively drive the business areas forward. We’re looking for someone who is passionate about empowering and coaching teams, and providing small business owners with the best customer experience in the world, all while improving workflows and creating efficiency gains in an ever-changing environment for scale. 

There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

  • Foster a culture of engagement and excitement to bring out customer driven results where Gusties feel empowered to put customers first, and develop their careers within the organization
  • Lead strategic direction for Gusto’s payroll customers including identifying emerging technologies and implementing systems to ensure operational excellence and in turn exceptional customer outcomes
  • Empower a team of individual contributors
  • Directly responsible for execution of quarterly and annual objectives
  • Leader of change management in planning and facilitating organization-wide improvement to the customer experience
  • Scale the Tax teams by increasing team efficiency and working cross-functionally with onboarding, product and engineering teams
  • Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience

Here’s what we're looking for:

  • 1 - 3+ years management experience 
  • 3+ years of operations experience, preferably in the payroll and/or tax industry
  • Proven track record of delivering an extremely high level of satisfaction across a customer base while also taking pride in driving operational efficiencies
  • Ability to think globally and strategically, influencing change across multiple business units and functions
  • Customer-first mentality and a first-principle-thinking approach to innovate in delivering a world class customer service experience
  • Thrives in a faced-paced environment with constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions on a daily basis

Our cash compensation amount for this role is targeted at $66,500 - $117,000 in Denver & most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]